Returns & Exchanges

At Polana, we take pride in the quality of our authentic Polish delicacies and want you to be completely satisfied with your order. Due to the perishable nature of our food products, we offer specialized return and refund solutions to ensure your culinary experience remains exceptional.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package and store any perishable items in the refrigerator or freezer as indicated on the packaging.

• 2.
  Contact Support

  If your order is damaged or incorrect, please contact our customer service team within 24 hours of delivery with your order number and clear photos of the issue.

• 3.
  Verification Process

  Our team will review your claim and the provided documentation to determine if a replacement, store credit, or refund is appropriate for the damaged food items.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or ship a replacement order at the earliest available shipping date to ensure freshness.