Frequently Asked Questions
Everything you need to know about our authentic food delivery service.
How do you ensure the food stays fresh during shipping?
We use specialized insulated packaging and dry ice or gel packs to maintain optimal temperatures throughout the transit process, ensuring your order arrives fresh and safe.
When can I expect my order to arrive?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 1-3 days depending on your location to minimize time in transit.
Do you offer international shipping?
Currently, we only ship within the continental United States to guarantee the quality and food safety standards of our perishable products.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are your products authentic and traditionally made?
Yes, Polana prides itself on sourcing and preparing traditional recipes using high-quality, authentic ingredients to bring the true taste of heritage to your table.
How should I store my products once they arrive?
Each shipment includes specific storage instructions. Generally, perishable items should be refrigerated immediately or frozen if you do not plan to consume them within 3-5 days.